Refund policy

30-Day Returns

We offer a 30-day return window from the date your order is delivered.

To be eligible for a return:

  • Item must be unused and in original condition
  • Must include original packaging
  • Proof of purchase is required

To start a return, contact: Innabitltd@gmail.com

Returns sent without prior approval will not be accepted.

Return Shipping

  • Customers are responsible for return shipping costs unless the item is incorrect or defective on arrival
  • Original shipping fees are non-refundable

Damaged, Faulty, or Incorrect Items (On Arrival)

Please inspect your order upon delivery.

If your item arrives damaged, defective, or incorrect, contact us within 48 hours of delivery with:

  • Clear photos/videos of the issue
  • Your order number

We will assess and resolve the issue accordingly.

12-Month Limited Replacement Guarantee

We stand behind our product with a 12-month limited replacement guarantee under normal use.

However, to protect against misuse and ensure fairness:

  • This guarantee covers manufacturing defects only
  • It does not cover:
    • Normal wear and tear
    • Improper use, misuse, or excessive force
    • Accidental damage
    • Cosmetic damage that does not affect function

All claims must include:

  • Video/photo evidence clearly showing the issue
  • A description of how the product was used

We reserve the right to:

  • Approve or deny claims at our discretion
  • Offer a one-time replacement per order
  • Provide a partial refund, store credit, or replacement depending on the case

We may require the item to be returned before issuing a replacement.

Exchanges

We do not offer direct exchanges.
To get a different item, please return your original item (if eligible) and place a new order.

Non-Returnable Items

We do not accept returns for:

  • Used items (unless faulty on arrival)
  • Sale items
  • Gift cards
  • Personal care goods

European Union – 14-Day Cooling-Off Period

If your order is delivered within the EU, you have the right to cancel or return within 14 days.

Item must still be:

  • Unused
  • In original packaging
  • With proof of purchase

Refunds

Once your return is received and inspected, we will notify you of the outcome.

If approved:

  • Refunds are issued to the original payment method within 10 business days

Shipping costs are non-refundable.

Contact

For all return or warranty enquiries:
Innabitltd@gmail.com